Shipping & Returns

SHIPPING

  • United States
    • FREE SHIPPING when you spend over $75 USD.
    • Otherwise, the flat fee for shipping is $8 USD. 
  • Canada
    • FREE SHIPPING when you spend over $95 CAD.
    • Otherwise, the flat fee for shipping is $10 CAD. 

    Parcel Tracking Times

    • Within Canada
      • Expedited Parcel, 2-7 days
    • Within the United States
      • Expedited Parcel, 5-8 days 

     

    RETURNS

    Email returns@joyleta.com to initiate your return. 


    Here at Joyleta, we understand that online shopping can be challenging, so we offer our customers a  60-DAY return policy. 

    We offer FREE RETURNS in Canada and the United States!

    Please note:

    • If the return instructions are not followed properly, your order will be processed as a store credit.
    • Your item(s) need to be in resalable condition (unwashed, unworn, tags attached, in their original packaging and without marks or damage to the items). 
    • Refunds or exchanges are not provided for SALE items.
    • If you purchase items during a promotion, they will be eligible for an exchange. If you return them for a refund, you will automatically be issued a store credit. 
    • If you return an item for a refund and it brings the original order below the threshold for free shipping, the shipping fee will be deducted from your refund amount. 
    • If you are returning an item because it is the wrong size, and you would like help finding the correct size, please visit the Size Guide under each product description or email us at returns@joyleta.com for help. We are happy to assist you and send you the correct size!
    • If you received an incorrect or defective item, we will pay the return shipping costs. 
    • You will receive a full refund of your item/order excluding the cost of your original shipping. 
    • We are not able to accept returns or give refunds on sale items. 

    Ultimately, we want your experience with Joyleta and its products to be a positive one. If there is anything we can do to make your life easier, please feel free to contact us at returns@joyleta.com and we will do our best to assist you!